Refund Policy
At Digitalnub, we take pride in offering high-quality WordPress templates designed to meet the needs of a wide range of users. As our products are digital goods, they are delivered instantly after purchase and are not eligible for return or exchange. However, we do offer refunds under specific circumstances outlined below.
1. Eligibility for Refunds
We will consider a refund if:
- You did not receive the download link or access to the purchased template(s)
- The template is not as described or contains critical functional issues that cannot be resolved with our support
To be eligible for a refund, you must:
- Contact us within 7 days of your purchase
- Provide detailed information and, if applicable, screenshots or other proof of the issue
2. Non-Refundable Situations
Refunds will not be granted in the following cases:
- You simply changed your mind
- You purchased the product by mistake
- You lack the expertise required to use the template
- You experience compatibility issues with third-party plugins or themes
- You requested a feature that is not advertised or included in the product description
3. Duplicate Purchases
If you accidentally purchase the same template more than once, please contact us with proof. We’ll verify the transaction and issue a refund for the duplicate.
4. Refund Process
To request a refund, please contact us at @digitalnub.com with your:
- Order number
- Registered email address
- Reason for the refund request
If your request is approved, the refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
5. Final Note
We strongly encourage you to read the product description, view the demo (if available), and reach out to us with any questions before making a purchase.
Your satisfaction is important to us, and our support team is always available to help you make the most of your purchase.
